Our Commitment to Privacy
What personal data we collect and why we collect it.
- Information you provide us:
We may obtain the following types of Personal Data:
- Job title and Employer’s name;
- Work or Other Address;
- Work or Other Email address;
- Work or Other Phone number;
- Browsing information relating to your use of our Site; and
- Internet Protocol (IP) address of your Internet Service Provider
- How we collect Personal Information
We collect Personal Data through:
- Your voluntary input of your personal information on the Site;
- Technologies such as Google Analytics
- Cookies& Tracking Technologies
The cookie assigns a user id to your computer and allows us to distinguish you from other users of the Site. However please note these cookies, by themselves, cannot be used to establish the identity of any user. The assignment of cookies and similar tracking technologies to track the activity on our product and service information of your computer allows our Site servers only to identify your computer automatically when you visit our Site. Unless you have specifically told us who you are, the cookie will not let us know who you are.
You can set your browser settings to alert you before a cookie is placed on your computer or to reject cookies but please note that this may restrict your ability to use all features of the Site.
- The way we use Personal Information
We may use the Personal Data we have collected to:
- Fulfil the orders you have placed with Chemxtree Standards;
- Improve the Site and customer experience (i.e. troubleshooting) and enable ChemxtreeStandards to identify and prevent future issues;
- Communicate with you (respond to any emails you may send to us i.e. access or account requests); and
- Compile and analyse trends on the Site
The Personal Data we obtain is used for the purposes (as described above) for which you have given your consent, except where otherwise permitted by applicable privacy laws. Chemxtree Standards does not sell on details of our customers and we will contact you about Chemxtree products and services only when it is lawful for us to do so. Where necessary we will seek your consent to use your Personal Data for marketing purposes.
You can register with our Site if you would like to receive our catalogue as well as updates on our new products and services.
Please note that providing personal information to us is voluntary on your part. If you choose not to provide your details to us, we may not be able to make you aware of special offers or new products and services.
Chemxtree’s legal basis for processing your Personal Information
Our legal grounds for processing your Personal Data for the purposes described above will typically be one of the following:
- Your consent;
- Performance of a contract with you;
- Our legitimate business interests; or
- Compliance with a legal obligations.
Sharing Personal Information
Your personal information may be shared within the Chemxtree Group of Companies. We only share Personal Data, with outside parties to the extent necessary, to fulfil orders, follow up with relevant information on products, services or training courses with third parties who perform specific functions on our behalf. We will never sell your personal information to outside parties.If we disclose your Personal Data to any outside parties, we will ensure that this sharing is protected under an appropriate contract so that your Personal Data is only used by such outside parties in connection with the services they are delivering on our behalf. Please note that we are not responsible for the privacy practices of outside parties – such practices are subject to their respective privacy policies, but we do seek to work with trusted partners whose practices and values reflect our own.
Please note that your Personal Data may also be disclosed under special circumstances to governmental bodies in order for Chemxtree to comply with legal or regulatory requirements.
Your right to Opt-Out / Unsubscribing
We never use or share the Personal Data provided to us online in ways unrelated to those described above without also providing you with an opportunity to unsubscribe / opt-out or otherwise prohibit such unrelated use.
You can exercise your right to unsubscribe from contact by emailing Chemxtree Standards at email@example.com. You should clearly state your name and the name of this Site on all communications. Please note that while we endeavour to respond to such requests promptly, it can take some time for your opt-out request to be implemented and for future direct marketing communications (if chosen) to cease; we apologise if you receive emails that have already been scheduled for dispatch while your request is being processed. As noted below, you may also choose to exercise other rights you may have under applicable law – such as the right to access, correct or delete your Personal Data.
Change of Information and Cancellation of Account
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, or if you no longer desire our services, you may correct, delete inaccuracies, or amend information by making the changes on our member information page or by contacting us through firstname.lastname@example.org. We will make good faith efforts to make requested changes in our then active databases as soon as reasonable practicable. You may also cancel or modify your communications that you have selected to receive from the products or services by following the instructions contained within as e-mail or by logging into your user account and changing your communication preferences. If you wish to cancel your account or request that we no longer use your information to provide you products or services, contact us through email@example.com. We will retain your personal information and usage information (including geo-location) for as long as your account with the services is active and as needed to provide you services.
Even after your account is terminated, we will retain your personal information and usage information (including geo-location, products order history and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our services effectively, but our use of the anonymized data will be solely for the analytic purposes.
Our commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and organisational measures to safeguard and secure the information we collect on this Site. We only retain your Personal Data for as long as it is necessary for us to do to provide the service you have requested or to which we otherwise have legitimate grounds for holding it (such as customer warranty information).
Our commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never seek to collect or maintain information at our Site from those we actually know are under 16, and no part of our Site is structured to attract anyone under 16.